What Are Your Current Lead Times?
Our current lead times are 2-8 weeks on product. 2 weeks for components or hardware, 4 weeks for Woodcraft or Barncraft doors, and 6-8 weeks on all FiberCraft products.
What Type Of Finish Does Glasscraft Use?
All our finishes are Eco-Friendly made with water-based stains and plant-based topcoat hardened by UV. *Gel Stains can be used for unfinished fiberglass doors.
Can We Order Online?
GlassCraft will launch a new “Build-A-Door” application to our website starting June 1, 2022. This will allow customers to place quotes and orders via a personalized account.
Can I Cancel My Order?
An order can be cancelled by a customer if the door has not been modified in anyway. (I.e., scanted, prepped, finished, etc.) If the door has been modified, it may still be cancelled with a 15% restocking fee.
What Are The Weights Of Your Prehung Units?
The weights of our prehung units vary based on size, material, and configuration. They can range from 100lbs – 500lbs.
What Is The Weight Of Your Barncraft Doors?
The weights of our doors vary based on size, material, and configuration. They can range from 50lbs – 200lbs. Our barndoor rails can hold up to 220lbs.
What Are The Trim Limits On Your Fibercraft Doors?
We can trim our doors & sidelites: ¾” from the top, ½” from the left or right, ½” from the bottom of the door. *Please note all fiberglass slabs come pre-scanted ¾” undersized in height.
*Please contact customer service on Narrow Profile limits.
What Are The Trim Limits On Your Woodcraft Doors?
We can trim our doors & sidelites: ½” from the top, ½” from the left or right (1” total), 1” from the bottom of the door. *Please note all prehung doors are already scanted ¾” from height and ¼” from width.
Can Glasscraft Modify Jamb Sizes?
GlassCraft can cut down wood jambs to any size requested. We have a maximum of 10” in thickness. (This excludes arch top). Fiberglass jambs are not able to be modified.
Which Glass Can Be Used On Impact Units?
Low-E and Cloud glass are the only glass types that cannot be made as impact IG panels.
What Is The Freight Surcharge?
Due to the shortage of containers, transportation congestion, COVID-19 and other factors, there has been sharp rate increases in freight charges that have considerably impacted the cost of US imports. * Up until now, GlassCraft has been absorbing these costs however, we are unable to continue doing this alone and must temporarily share a portion of the increases with our customers in the form of a Freight Surcharge.