FAQs

GlassCraft FAQs

What Are Your Current Lead Times?

Our current lead times are 2-8 weeks on product. 2 weeks for components or hardware, 4 weeks for Woodcraft or Barncraft doors, and 6-8 weeks on all FiberCraft products.

What Type Of Finish Does Glasscraft Use?

All our finishes are Eco-Friendly made with water-based stains and plant-based topcoat hardened by UV. *Gel Stains can be used for unfinished fiberglass doors.

Can We Order Online?

GlassCraft will launch a new “Build-A-Door” application to our website starting June 1, 2022. This will allow customers to place quotes and orders via a personalized account.

Can I Cancel My Order?

An order can be cancelled by a customer if the door has not been modified in anyway. (I.e., scanted, prepped, finished, etc.) If the door has been modified, it may still be cancelled with a 15% restocking fee.

What Are The Weights Of Your Prehung Units?

The weights of our prehung units vary based on size, material, and configuration. They can range from 100lbs – 500lbs.

What Is The Weight Of Your Barncraft Doors?

The weights of our doors vary based on size, material, and configuration. They can range from 50lbs – 200lbs. Our barndoor rails can hold up to 220lbs.

What Are The Trim Limits On Your Fibercraft Doors?

We can trim our doors & sidelites: ¾” from the top, ½” from the left or right, ½” from the bottom of the door. *Please note all fiberglass slabs come pre-scanted ¾” undersized in height.

*Please contact customer service on Narrow Profile limits.

What Are The Trim Limits On Your Woodcraft Doors?

We can trim our doors & sidelites: ½” from the top, ½” from the left or right (1” total), 1” from the bottom of the door. *Please note all prehung doors are already scanted ¾” from height and ¼” from width.

Can Glasscraft Modify Jamb Sizes?

GlassCraft can cut down wood jambs to any size requested. We have a maximum of 10” in thickness. (This excludes arch top). Fiberglass jambs are not able to be modified.

Which Glass Can Be Used On Impact Units?

Low-E and Cloud glass are the only glass types that cannot be made as impact IG panels.

What Is The Freight Surcharge?

Due to the shortage of containers, transportation congestion, COVID-19 and other factors, there has been sharp rate increases in freight charges that have considerably impacted the cost of US imports. * Up until now, GlassCraft has been absorbing these costs however, we are unable to continue doing this alone and must temporarily share a portion of the increases with our customers in the form of a Freight Surcharge.

How Do We Calculate Freight?

Freight is determined by cost of unit and location where shipment is being received. Please use this freight matrix to determine cost. Download Freight Program here.

For more information or other questions please contact customerservice@glasscraft.net